Terms and Conditions

1. About the Website

(a) Welcome to https://glowgreen.com.au/ (the “Website”). The Website provides you with an opportunity to browse and purchase various products and services, including installation services, that are offered for sale through the Website. Access to the Website is provided to you by Accurate Marketing Pty Ltd (trading as “Glow Green”).

(b) The Website is operated by Accurate Marketing Pty Ltd (ACN [insert ACN]) trading as Glow Green. By accessing, browsing, or using the Website or any associated products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must immediately cease using the Website and its services.

(c) Accurate Marketing Pty Ltd (trading as Glow Green) reserves the right to review and update these Terms at its sole discretion. Any changes will take effect immediately upon publication on the Website. Where reasonably practicable, we will provide notice of updates. We recommend that you review these Terms periodically and retain a copy for your records.

Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website and services provided by Accurate Marketing Pty Ltd (trading as “Glow Green”) (“we”, “us”, “our”).

2. Acceptance of Terms

By using our website or services, you agree to these Terms.

3. Regulatory Programs and Rebates

3.1 General

Our products and services may be eligible under government programs including:

Solar Victoria rebate programs
Victorian Energy Upgrades (VEU) program
Other state or federal incentive schemes

Eligibility is subject to program rules, which may change without notice.

3.2 Solar Victoria Requirements

(a) You acknowledge that:

You (the customer) are solely responsible for submitting your rebate application via the official Solar Victoria portal
We do not submit applications on your behalf

(b) You must:

Provide accurate information
Complete all required steps
Meet eligibility criteria

Approval of rebates
Rebate amounts
Processing timeframes

(d) You agree that:

Any rebate is subject to Solar Victoria approval
We are not liable for rejected or delayed applications

(e) You consent to us using project-related data (excluding sensitive identity documents) for compliance and program processing.

3.3 Victorian Energy Upgrades (VEU)

(a) By proceeding, you agree to assign all rights to create Victorian Energy Efficiency Certificates (VEECs) to Accurate Marketing Pty Ltd (or its nominated partner).

(b) You confirm that:

The property and installation meet eligibility criteria
No prior claims have been made for the same activity (unless disclosed)
All information provided is accurate

Discounts may be applied based on VEEC creation
If eligibility is later found invalid, you may be liable for repayment or adjustment

(d) You agree to provide access, documentation, and cooperation for:

Audits
Inspections
Compliance verification

3.4 No Guarantee of Incentives

We do not guarantee:

Eligibility
Certificate creation
Rebate approval
Financial outcomes

All incentives are subject to government rules and approvals.

4. Quotes, Performance & Representations (NETCC Alignment)

(a) Any estimates provided (including savings, performance, or ROI):

Are indicative only
Based on assumptions and modelling tools
May vary based on actual usage and conditions

(b) We do not guarantee:

Energy savings
System performance
Payback periods

Usage patterns
Weather conditions
Network factors
Installation environment

5. Customer Obligations

You agree to:

Provide accurate and complete information
Not withhold relevant eligibility details
Allow access for installation and compliance purposes
Complete required documentation and declarations

Failure to comply may result in:

Loss of rebates
Additional charges
Project delays

6. Installation and Delivery

(a) Installation dates are estimates only.

(b) We are not liable for delays caused by:

Weather
Supply chain issues
Installer availability
Regulatory approvals

Safe and suitable site conditions
Access to the property

7. Warranty

(a) Products are covered under Australian Consumer Law.

(b) Manufacturer warranties apply where relevant.

Misuse
External damage
Unauthorised modifications

8. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

Loss of rebates or incentives
Government program changes
Delays outside our control
Indirect or consequential loss

9. Privacy and Data Use

(a) We collect and use personal information for:

Project delivery
Compliance with VEU and Solar Victoria
Internal processing

(b) We do not collect or store sensitive identity documents unless required by law.

10. Termination

We may cancel or suspend services if:

You provide false or misleading information
You fail to meet eligibility requirements
Required by law or program rules

11. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Site Conditions, Design Finalisation & Variations

1. Preliminary Design Only

All system designs, specifications, product selections, performance estimates, and proposed installation locations provided prior to installation are indicative only.

These are subject to:

Final site inspection
Engineering review
Compliance with applicable laws, standards, and regulations
Manufacturer installation requirements

No representation is made that an initial proposed design or location will be suitable for final installation.

2. Final Design Determination

The final system design, including equipment configuration and installation location, will be determined by Accurate Marketing Pty Ltd (trading as Glow Green) at its sole discretion, acting reasonably, based on:

Safety requirements
Compliance obligations
Site conditions
Network and electrical constraints

Where a conflict arises between a proposed design and compliance requirements, compliance requirements will prevail.

3. Variations Required for Compliance

We reserve the right to vary the system design, equipment, installation method, or location where reasonably required to:

Meet electrical or building standards (including AS/NZS requirements)
Comply with manufacturer specifications
Satisfy distributor or network requirements
Ensure safe and operable installation

Such variations do not constitute a breach of contract.

4. Customer Approval of Variations

Where a variation materially affects:

System layout
Equipment selection
Installation location
Price

We will provide a revised quotation for approval prior to proceeding.

You may:

Accept the revised quotation; or
Decline the variation

5. Inability to Proceed

If a compliant installation cannot be achieved at the property, or if you decline a required variation:

We may cancel the installation
We will refund any deposit paid (less any agreed costs already incurred, if applicable)

This refund constitutes full and final settlement of all claims.

6. No Guarantee of Incentives or Timeframes

You acknowledge that:

Eligibility for rebates, incentives, or certificates is subject to third-party approval and program requirements
Installation timeframes are estimates only

We are not liable for:

Loss of rebates or incentives
Delays caused by compliance requirements or site conditions
Inability to complete installation within program deadlines

7. Customer Acknowledgement

By proceeding, you acknowledge that:

Initial designs may change following final inspection
Installation is subject to compliance and feasibility
No guarantee is provided that the originally proposed system or location can be installed
Compliance and safety requirements override all prior discussions, representations, or expectations

Legal Entity Statement

All services are provided by:

Accurate Marketing Pty Ltd (trading as Glow Green)

Glow Green is a trading name only and not a separate legal entity.